Patient Guide

Ocean helps make care more convenient

OceanMD, formerly CognisantMD, is a software company based in Toronto, Ontario. Ocean software is used across Canada by healthcare providers to connect with patients daily.

Ocean is designed to help make healthcare better and easier for patients. With Ocean, you can be sure your patient information is kept private and secure using advanced technology. Information submitted through Ocean is encrypted and transmitted directly into your patient record at the healthcare provider’s office.

NEOMO Medical

How to Use Ocean

Ocean is the secure online system NEOMO Medical uses for online booking, forms, secure messages, and document requests.

For Patients

Secure online tools for clinic communication

Follow the steps below when booking online, opening secure messages, or submitting documents through Ocean.

Patient Instructions

What to do in Ocean

Please make sure your information is entered correctly before submitting a booking, form, photo, or document.

How to book an appointment online
  1. Open the online booking portal.
  2. Choose your assigned NEOMO Family Physician.
  3. Enter your first name, last name, date of birth, and health card number.
  4. Select the appointment type that best matches your concern.
  5. Answer any required questions or forms.
  6. Choose an available date and time.
  7. Review your email address carefully before confirming your appointment.
How to open a secure message
  1. Open the secure message sent to your email.
  2. Follow the instructions in the email.
  3. Verify your information when prompted.
  4. Review the message from your healthcare provider or clinic team.
  5. Submit any required response before closing the page.
How to submit photos or documents
  1. Open the Ocean link sent by the clinic.
  2. Follow the prompts on the secure form.
  3. Upload your photo or document where requested.
  4. Review your submission before sending.
  5. Submit the form securely to the clinic.
Important:

Ocean messages and forms are not for emergencies. If your concern is urgent or cannot safely wait, call 9-1-1 or go to your nearest emergency department.

FAQs

Privacy and Security

Common questions about how Ocean is used to support secure communication between patients and the clinic.

Can OceanMD access or sell my personal health information?

Ocean is used to securely collect and send information to your healthcare provider. Your personal health information is not intended to be sold or used for unrelated purposes.

How does Ocean help keep patient information secure?

Ocean uses secure technology to help protect patient information while it is being submitted and transferred to your healthcare provider.

Where does my information go?

Information submitted through Ocean is sent securely to your healthcare provider’s office and may become part of your patient record.

Who can access my information?

Clinic staff and healthcare providers involved in your care may access the information needed to review your request, message, form, photo, or document.

Why do I need to enter my date of birth or health card information?

This helps confirm your identity and ensures your submission is matched to the correct patient record.

Reminder:

Ocean forms and secure messages are not for emergencies. If your concern is urgent or cannot safely wait, call 9-1-1 or go to your nearest emergency department.